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Calypso always waits at the door
when she knows it's shop time
in the hope that it's her turn. |
I was
planning on a Python-athon this week but it’s been too dang hot so we settled
for just one movie and the Pythons can wait until next week when it’s
cooler. We watched the latest Bourne
movie and I must say I prefer the earlier ones – that actually had Bourne in
them – but while this one started slowly it did pick up and I ended up enjoying
it.
But I
must have been channelling French insults even without watching Monty Python
movies because it’s been a big week for selling all things French in the shop,
so our Blog title, courtesy of Monty
Python & The Holy Grail,
seemed fitting.
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Part of the castle walls at Vitre. I think the
whitewashed part was the toilets.
Too bad if you were on guard below! |
When we visited the castle in Vitre (I think south-west of Paris) I entirely embarrassed Doug by shrieking various Python quotes from the battlements in homage to the movie but, do you know, not a single person passing below looked up. My quotes were in English (but with an outrageous French accent), so maybe people didn’t understand my entirely witty insults. But can Your Mother Was a Hamster & Your Father Smelt of Elderberries be properly translated into French anyway? Does it really mean anything in English? I grant you that I fart in your general direction or I blow my nose at you are good insults in any language, but I tried out a range of quotes and none of them elicited a response. Doug’s theory was that I wasn’t the first person to do this, and the locals were immune to idiot tourists. He’s probably right, but how rude to say so.
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Calypso wants my chair but sees me coming.
Time to launch into the Cute Cat routine to
distract me from evicting her. |
In the
shop almost everything we’ve sold this week has been French. Why
didn’t I think of selling the vintage French images and advertisements unframed
before now? Cause I’m not very good at
this, that’s why. Retail doesn’t come
naturally to me. But selling the
images unframed has been a hugely successful move, one of my better shop
decisions in a long time.
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Being a Cute Cat involves a great deal of
wriggling about on the chair, waving your paws
at me and inviting me to rub your belly. |
And what
a good thing we bought so much French enamelware on our buying trip. I was starting to hesitate towards the end of
the trip because I had bought so much, but I continued buying on the basis that
I don’t see all these excellent colours and shapes on every trip so I should
make the most of it while I could. That
turned out to be a good decision, because it’s been walking out the door and
now I’m wondering how long our supplies will last. Despite our resolve that we would try to limit
our buying trips to one in 2013, we have both already started to consider a
quickie trip in March/April, because the stock is selling so quickly. Mind you, there are heaps of things still in
the garage from previous trips, so we’ll see what we can dig out first.
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French enamelled lunch boxs. I only got these
two on our last buying trip, despite my best
efforts to find more. |
I met a
lovely old French man this week who told me that he recognized the enamelled lunch
boxes from his youth. I remarked that he
didn’t get much lunch in those days, but he said that in fact the boxes were
brought to him by his mother and then his wife three times a day. So he actually had three meal breaks, plus a
baguette, plus often got a good way through a bottle of wine by himself. So French lunches in the old days weren’t
quite as Spartan as I had been imagining.
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If you really wriggle about and chirp and
squawk at me while being a Cute Cat, it's a
good bet I will relent and let you have the
chair and rub your belly. |
Despite
this week’s hideously hot weather there have been good sales for us. I thought on Market Day we’d barely see a
soul because everyone would be at the beach, but a surprising number of people
braved the Markets and spilled over to our shop. And of all that number of course there had to
be a few Strange Ones. Wouldn’t be our
shop without Strange Ones visiting, would it?
This week’s culprits are both women, one just unobservant and the other downright outrageous (but without the French accent) who I ended up throwing out of the shop.
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But look up occasionally to make sure that
the Cute Cat routine really is working. |
The first
woman was actually a nice lady, but she stood looking at my main shelves for
some time before approaching me and telling me that I used to have lots of lovely French glass. She had bought a nice glass jug from me last
time she visited and was hoping to find a glass bowl this time, so it was
unfortunate I didn’t have any. Sitting
at my desk I could see 11 glass bowls just in my line-of-sight, most of them French,
so I wondered if I was misinterpreting her idea of what “glass bowl” meant.
I have lots of glass bowls here, I told her, so what exactly did you have in mind? She looked back at the shelves, apparently
saw nothing, and turned back to me. What bowls? she asked. Let me
give you a tour, I told her. After
pointing out the first five bowls she realised that in fact they were
everywhere, so I left her browsing - and this time actually looking - and sure
enough she found a lovely French glass bowl to carry off home. But that was just someone being a bit
absent-minded. Okay a whole lot
absent-minded, but we had a laugh together and in the end she found something
she liked.
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And when all else fails, feign utter exhaustion
and hope I will take pity on you and let you
keep the chair. It won't work, but no harm trying. |
The other
woman I became very cranky with and for the second time ever I threw someone
out of my shop and told her never to darken my door again. How outrageous is this: she bought a vintage brooch a few months ago,
which left our shop in fine condition. I
don’t buy anything with damage because modern jewellers often have difficulty
repairing the old pieces. So anyway, a
few months after purchase she brought it back to me having entirely ripped the
clasp from the back, which in turn removed a good hunk of the filigreed body of the
brooch along with the clasp.
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New on the website - French
Perfume Advertisement |
She
informed me that it was my responsibility that it had broken while in her care,
and she wanted a refund. I asked how it
was possibly my fault that she had broken it.
I didn’t break it, she
said, it was like this when I bought it. I was incredulous. You’re
telling me that this brooch, which has been literally ripped apart from rough
handling, was how it was when you selected and bought it? What utter nonsense! But apparently shop owners aren’t
supposed to question customers and point out the bleedin’ obvious to liars who
aren’t very good liars, so she became lost for words and just stood there
looking at me.
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New on the website. English jardiniere
featuring apple blossoms. |
But guess
what? I do a fine line in
eyebrow-raised-quizzical-looks, having had a great deal of practice when I had
to bunge it on and be all Vice-Consul-ish when I was in the Australian
Consulate in the UK in a previous life. And before that I worked for two front bench
Federal Government Ministers and in that role dealt with all manner of
outrageous behaviour and demands. So hey,
lady, if you’re reading this (and she did take my card) I have years of experience
seeing off fraudsters a whole lot better at it than you.
|
New on the website - French
cosmetics advertisement |
So
after a pause, where she clearly couldn’t think of what to say next and
I waited for her brain to tick over, she came up with But this brooch wasn’t in new condition when I bought it. I laughed outright – You’re in an antiques shop! Nothing here is new! You bought something over 70 years old, and
you didn’t think you should be careful when handling it? Well no, was the answer. She told me that someone had told her that I
should have offered a warranty with the brooch.
What, a warranty against you
breaking it? I asked. Well yes, was the answer.
So I
tried a few analogies on her:
If you
bought a car for your son and he drove down the road recklessly and hit a tree
and badly damaged the car, would you take it back to the car yard and tell them
the damage was their responsibility and they should refund your money? No, apparently it would not be the fault of
the car yard that she had imparted idiot genes to her son.
If you
bought a glass bowl (bowls being on my brain at that very moment) and you took
it home but your dog knocked it off the bench and broke it, would you think it
the responsibility of K-Mart? Yes, I
deliberately and snarkily mentioned K-Mart, having surmised that this was her
usual retail outlet. Anyway, no,
apparently it would not be K-Mart’s fault for her having a boisterous mutt what
breaks things.
So
leading her gently here, if you bought a vintage brooch and handled it so
roughly that it broke, and not any old broke – you actually tore a piece of the
body of the brooch away with the clasp – would that be your own fault for being
careless and rough, or the fault of the shop you bought it from. Have you guessed? It is, apparently, entirely the shop’s fault
that she is a dolt who handles metal items roughly enough to rip them apart.
So much
for analogies.
|
New on the website. English Green Dragon
ceramic bowl by Hancock. |
Anyway,
long story short I suppose I should have been more gentle with her because she
was standing in front of my desk shaking like a leaf, with her voice was all
thin and quavery. But it was as well that
she should stand there being all nervous and ashamed of herself. It didn’t stop her trying her luck to get
money from me. I told her I found her
behaviour to be outrageous, and that she had to leave now and never return
because I would rather go without customers before I put up with customers like
her. I again made a reference to K-Mart
and suggested that might be more her speed in future. And hey, no offence K-Mart but some people just
need to buy plastic stuff and I was sending you a customer.
As a parting shot she mentioned that she would sue me. I told her that I suspected I was somewhat more experienced in contributing to Briefs of Evidence than her (former life stuff), so bring it. I neglected to mention that my experience was in the Federal Court and not the Small Claims Court, but evidence is evidence and lies are lies in either jurisdiction, I’m thinking.
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Death's Head Mickey t-shirt.
Apparently I look very mean in it.
Fear me all Fraudsters! |
But by then I was entirely over her and told her she had to leave now. I rose partly out of my chair as I spoke – actually to dislodge Calypso who had been insisting on sitting on my lap and my lap was getting seriously hot. But I seem to have cut a mean figure (I did have my Death’s Head Mickey t-shirt on, afterall) and she gave a squawk and fled the shop. Hopefully never to return.
I guess
we’re lucky in that for almost five years in our shop we’ve
experienced little truly outrageous behaviour from our customers. When I was a student I worked for a short
while in a book shop, and people were forever demanding refunds – really quite
loudly and forcibly – for reasons normal people would have difficulty believing. For example:
- I didn’t
like the ending. Take it up with author
we used to say.
- I don’t
think it was well written. Again, this
was one for the author.
- I didn’t
understand it. After we got over the
fact that these people displayed no embarrassment whatsoever in admitting they were too
stupid to understand the book they bought, didn’t they think that a book using
magic realism as its literary device might be a bit brain twisty? Or that a text on quantum physics might be a
step up from Dick & Dora Play with
Spot?
- And our
all-time favourite, used only once but we loved it: I dropped the book in the
toilet and now it’s all yucky so I want a refund.
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Vintage French cotton lace trim. Probably won't
make it onto the website because I don't have a
Textiles Page yet (coming soon, though) but
in the shop now. |
Believe it or not, dipping a book in your own
urine (or indeed anyone else’s) is not grounds for a refund. Neither is being too stupid to understand it,
neither is I didn’t like it.
We actually
had a woman strongly suggest that we tell people the ending of the book they
were buying so they would know if it sounded suitable before they spent their
money. What??? Can you imagine the reaction of most people if
you told them The Butler did it as
you were handing them their book?
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Also not on the website but in the shop -
extremely wide French cotton lace trim. |
I guess it’s just a fact of life in retail that some people will try it
on with you and see if they get anywhere.
Regulars to our shop will attest to how remarkably patient I am with
sometimes very rude people, adopting the water-off-a-duck’s-back approach. I have to care about what you think before it will
affect me. But even I have my
limits. If you’re going to lie to me,
people, don’t make them pathetic lies that don’t stand up to the most basic
logic in return. And yes, if you insist
on getting in my face and presenting such stories it will be Game On, and you’d
better be good because I do enjoy a good verbal joust. Or here’s an idea, why not present your outrageous
stories with an outrageous French
accent? You still won’t fraudulently
extract money from me, but it would be a little more amusing for all of us, don’t you think?